Terms and Conditions

By engaging our services, clients agree to pay a 50% initial deposit, with the remaining balance due upon project completion. We provide up to two/three design revisions. Clients receive ownership of final deliverables upon full payment, though source files remain our property. We warrant professional service quality and limit our total liability to the amount paid. We reserve the right to terminate services for contract breaches, with prorated refunds for unused prepaid services on case to case basis. All project details and client information are kept strictly confidential.

Change by Design by Tim Brown book beside smartphone
Change by Design by Tim Brown book beside smartphone

Refund Policy

Please see details of our refund policy below

person holding pencil near laptop computer
person holding pencil near laptop computer
a group of people holding signs
a group of people holding signs
We are Committed to Serve You

Sometimes completing a work order may take longer than initially anticipated. We ask our clients to be patient and allow us additional time to finish the project. If a customer requests to stop the work midway for any reason, we will evaluate the situation and determine refund eligibility based on the time and resources already invested.

If you are not satisfied with our work for any reason, please contact our support desk. We are committed to addressing your concerns thoroughly. In cases where a refund is requested, we will carefully review the specific circumstances and may issue a full or partial refund depending on the extent of service provided and work completed.

Full Refund

A full refund is possible only in situations where the customer has paid the fee in advance for services and later cancels it 6 hours before the work order starts or if the customer has not accepted a confirmation call the same day.

Partial Refund

We have a 15 days refund policy only in situations where we are unable to fulfill customers requirements.

Privacy Policy

We respects your privacy

Your safety and privacy online is very important to us. Any personal information you provide us with, including and similar to your name, address, telephone number and e-mail address will not be released, sold, or rented to any entities or individuals outside. The only time we would share your contact information is when we refer your business to our other clients. Your privacy and security are our top priority.